IT Rules, Standards, and Procedures

The documents described in this section include those rules, standards, and procedures which deal with the relationship between the Division of Information Technology and our constituents. These documentments are intended to help define the roles and responsibilities of these groups and to provide information about the expectations which each stakeholder should have. The primary reason for developing the roles and responsibilities is to assure that scarce resources, whether staff or infrastructure, can be used effectively while still addressing the requirements of our business partners.

Database Clones
This document outlines policy relating to (and procedure for requesting) Banner Database Clones.

Operations Services
This document provides designated partners with the proper procedure for reporting problems that involve the systems listed below. Designated partners are encouraged to use this procedure to expedite problem reporting, analysis, and resolution for EMU's core production systems.

Output Retention Policy
This document outlines policy relating to retention periods for Banner output. It outlines various output resources and their specific retention periods.

QUAL Access Procedure
This document outlines procdures relating to QUAL access. By limiting access in QUAL to specific requests tied to projects or production problems, the environment can be maintained in a controlled manner for testing and staging of elements for migration to the production instance.

Production Migration Process
This document outlines policy relating to migrating EMU developed processes from the Development instance, thru Quality Assurance, and then into Production.